Allworx® Advanced Features

Allworx provides Advanced Feature options to help your business increase its productivity, effi ciency and customer response. We've streamlined tasks like information sharing, group planning and customer call management, essentially adding hours to your workweek and increasing your customers' satisfaction.

	Call Assistant Live answer position allows operators to easily manage incoming calls via a software tool. Support for VoIP lines, traditional CO lines and T1/PRI wire circuits. Easy-to-use graphical user interface "Drag & drop" capability for transferring calls.
	Call Queuing A cost-effective call queue solution designed for small businesses. Supports up to 16 calls per queue and 32 calls across all queues at any time. Users at remote sites can participate in call queues at the touch of a button. Companies can truly offer 24-hour support by hiring people in various time zones. The status of each queue is continuously updated on your PC, allowing you to quickly check vital statistics such as number of callers in queue, longest wait time, and average wait time.
	Group Calendaring Scheduling meetings, reminders for meetings / deliverables - all compatible with third-party email clients. Scheduling meetings has never been easier. View everyone’s schedule, then create and Allworx is compatible with third-party email clients like Microsoft Outlook/Express Allworx can track your to-do list and automatically remind you of meetings or deliverables. With a single shared database, everyone in your company can access the most recent customer and supplier data — greatly enhancing your relationship management efforts.
	Internet Call Access™ Provides significant savings by sending and receiving phone calls over the internet. Allows you to send and receive phone calls over the Internet. Internet Call Access provides signifi cant savings when communicating between multiple office sites using the Allworx system. This option is required when you want to call directly between multiple Allworx sites or connect the Allworx to an ITSP1.
	Virtual Private Network Allows access to the office intranet over a secure connection at a lower cost than other alternatives. The VPN option allows users at remote locations to access the offi ce Intranet over a secure connection at a lower cost than leased lines or other alternatives. Log in to Allworx via VPN and get full functionality (i.e., email, calendaring, directory) — workers can truly telecommute from remote locations3.

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