Case Studies
"It's clear that great care goes into everything
we receive from Forerunner, and the fiscal savings are an added
benefit."
Forerunner Telecom has experience helping organizations -
in all industries - make the best use of their technology
budgets, while gaining the greatest performance from the latest
technology. At Forerunner, however, we don't just focus on
selling equipment. We focus on customer service because we
know that today telecommunications equipment is a commodity,
but total customer satisfaction is a rarity.
Government agency saves time and money with Forerunner
A local government organization with multiple sites recently
contacted Forerunner for an economical solution to replace
its end-of-life systems. Specializing in NEC technology solutions,
Forerunner helped this agency
integrate a refurbished NEC NEAX 2400 IPX system to replace
a mixed Density system that was straining to support 15-year-old
software.
With the refurbished equipment, the agency saved an estimated
50 percent over the price of a new solution. Not only did
it save money, but this government entity received the delivery
more quickly by using Forerunner and is now experiencing improved
reliability and up-time. Now with the added benefits of using
the latest technology, this agency is no longer feeling like
the quintessential antiquated public servant.
- Government organization
- Seeks economical solution
- Purchases refurbished NEC NEAX 2400 IPX
Faster delivery helps local agency increase end-user
experience
Sometimes, faster is better. One local government agency
was experiencing the pains of inefficiency - working with
a telecom vendor that did not make their deliveries or service
requests a priority.
They contacted Forerunner Telecom and found out just how
it feels to receive next-day delivery of quality reconditioned
NEC equipment along with outstanding customer support. With
multiple sites, this agency now has a vendor it can trust
to ensure its employees and end-users are equipped with telecom
solutions that can help them perform their jobs better and
faster.
- Local government agency
- Seeks faster delivery
- Receives new equipment next day
Forerunner supports insurance company with more than
just equipment
With offices in multiple locations and a lean staff, this insurance
company was seeking a telecom vendor that could provide more
than just reconditioned technology. The client wanted help making
sense of all the technology options available and was looking
to partner with a vendor that would serve as a single point
of contact for all of its telecom service and equipment needs.
By working closely with the IT director, Forerunner was able
to provide advice and assistance around planning, scheduling
and servicing at all the various agency locations. Not only
did Forerunner help the client integrate an economical solution,
but also provided advice and guidance that allowed the director
to save time and focus on other core technology projects.
- Full service insurance company
- Seeks single point of contact
- Finds planning, scheduling and service consultants
Local college learns that Forerunner is only a phone
call away
In the education market, state-of-the-art communications solutions
are critical to fostering a top-notch  learning
experience. This college had NEC technology and needed a reliable
and trusted vendor to act as its single point of contact for
support, hardware and service.
After receiving resolution to its long-term voicemail issues
from Forerunner Telecom, the client quickly recognized that
this provider of new and refurbished NEC equipment would be
the perfect fit. Forerunner not only exceeded the client's
delivery expectations, but helped the staff save money and
time. According to the IT director, "Forerunner is always
available - night and day, weekends and holidays. They go
out of their way to assist us with all of our PBX and technology
needs."
Hospital receives healthy dose of quality service from
Forerunner
Quality care is this hospital's number one concern. So, it's
not unusual for the hospital to expect the same top-quality
care from its partners and vendors. To keep costs under control
and ensure outstanding communications reliability, the hospital
administration recognized the need for a single point of contact
to  deliver
equipment quickly, reliably and at affordable prices.
They found Forerunner and finally discovered that quality
care was an actual possibility. With Forerunner's service,
support and hardware, this hospital experiences lower failure
rates on repairs, and receives timely shipment notifications,
expertise regarding hardware and software, and extreme responsiveness.
"We now feel valued," said the IT director.
"It's clear that great care goes into everything we receive
from Forerunner, and the fiscal savings are an added benefit."
- Major hospital
- Seeks telecom value
- Benefits from increased reliability and savings
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